Refund policy

Refund & Exchange Policy

Satisfaction Guarantee

At Kapraywalas, we want you to love your purchase. If you are not completely satisfied, please review our refund and exchange policy below.

Exchange Policy

Easy Product Exchanges

• Exchanges are available for wrong size, colour, or defective items.
• Exchange requests must be made within 7 days of delivery.

How to Request an Exchange

1. Contact our support team via WhatsApp, email, or Shopify contact form.
2. Provide your order number, product details, and reason for exchange.
3. Our team will guide you regarding return shipping and the replacement process.

Processing Exchanges

• Replacement products will be shipped once the returned item is received and inspected.
• Any applicable price difference will be billed or refunded accordingly.

Exchange Conditions

• Products must be unused, unwashed, and returned in original packaging.
• Customized products are non-exchangeable unless received defective.

Refund Policy

Eligibility for Refund

• Products must be unused, unwashed, and returned in original packaging.
• Refund requests must be submitted within 7 days of delivery.

How to Request a Refund

1. Contact our support team via WhatsApp, email, or Shopify contact form.
2. Provide your order number, product details, and reason for return.
3. Our team will guide you through the return shipping process.

Refund Processing

• Once the returned item is received and inspected, refunds are processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.

Non-Refundable Items

• Customized or personalized products unless received defective.
• Products damaged due to misuse, mishandling, or negligence.